FAQ

When a customer places an order for goods, the package goes through various stages and across various locations. You may not be physically present during each stage, so it is important to track the order to ensure everything is running smoothly. Shipping/Order statuses provide essential information about the order’s position and keep both buyers and sellers updated throughout each stage of the package’s fulfillment. They also alert the parties involved about any unexpected delay or issue in the delivery of the order.  

Order statuses have two main functions:  

1. To determine at which stage an order is at; pending, processing, shipped. 
2. To track the order and have control over the fulfillment. 

There are different statuses, each of which signifies a different stage at which the order is. Listed below are the standard shipping statuses and what they mean for your package:

PENDING 

A pending status implies that the customer has placed an order, but payment has yet to be received by the seller. In some cases, an order might get a pending status if it is still being packed and getting ready for shipment or due to delays in the logistical chain. Such incomplete orders are marked with a ‘Pending’ status. An order can be canceled by both the buyer and seller at this stage.

PROCESSING

At this stage, the customer has finalized their order by making the payment and the seller has started the production of the ordered goods. Upon verification of this order, the fulfillment center will begin processing the order almost immediately to prepare it for shipping. The order cannot be canceled at this stage.

SHIPPED

When a package is assigned the “shipped’ status, it means that it has been loaded on a truck and left the fulfillment center for final shipping. At this point, the order could be anywhere between the origin location and the end destination. The shipping company will provide the carrier information and tracking number for the order so buyers can follow estimated delivery times.

BACKORDER

 A backorder means that the ordered item is out of stock but will be replenished soon on a given date, and then sent out for shipping. Backordered products are generally sold with a guarantee that the product will be shipped as soon as it is restocked. Due to the shortage of physical inventory, an order containing a backordered item cannot be packaged and delivered promptly. If the order contains other in-stock items, the order may be divided and shipped at different times.   

ON HOLD

A shipment might be put on hold due to any unexpected delays in shipping or due to incomplete information provided by the customer. In the second case, the customer should be contacted to resolve the issue. The order will remain on hold until the customer provides the complete and correct information.

One can cancel the order via the link received on the order confirmation. Alternatively, you can connect with us on the Toll-free number +1 (090) 123-456 for further assistance.

If your order has already been packed, you will not be able to make any changes or modifications to your order. Please wait for your items to arrive and then submit a return and refund request for the items you don't wish to keep.

If your order has not been packed yet, you can still add or cancel items in your order, but you are not able to edit existing items.

RETURN POLICY

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

 You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

SHIPPING

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Yes, the articles bought online or through click and collect can be returned even at the stores. We suggest you carry the invoice along as it helps the processing easier. The return is possible if the place of delivery/pickup is in the same city where the store is located.